5750 E McKellips Rd, Mesa AZ 85215
info@inter-coastal.net
+1 480 981 6898
ICE Catalog

ENGINEERING SERVICES


FIELD ENGINEERING | CUSTOMER TRAINING | MAINTENANCE & REPAIR | TEST & EVALUATION


Apache Test & Evaluation
FOT&E I FOR APACHE AH-64E AT EGLIN AFB
Integration Test Labs
INTEGRATION TEST LABS
Customer Training
CUSTOMER TRAINING AT FORT HOOD
Apache Test & Evaluation
FDT&E/IOT&E FOR APACHE BLOCK III AT NTC

RETURN MATERIAL AUTHORIZATION (RMA) FORM

Customers may download and complete the RMA FORM for return shipping. Check your downloads folder.


The RMA Form and Authorization Number are required for any shipment returned to ICE regardless of warranty status. Shipping or freight charges are the customers responsibility for all Material Returns to ICE and back to the customer. If the item is under warranty, ICE will return via ground shipping free of charge. Product under warranty may be repaired or replaced with an equivalent new, used, or refurbished product. Repairs will be completed in accordance with the applicable contract requirements.


Instructions:
    • Contact ICE Production Control for an RMA # at: rma@inter-coastal.net
      or call: 480-981-6898.
    • Complete the RMA Form including RMA # and print. RMA # on form is required.
    • Package Return Materials for shipping with the completed/printed RMA Form.
    • Include trouble report and details if available.
    • Ship Return Materials to:
    • Inter-Coastal Electronics, Inc.
      5750 E. McKellips Rd, Bldg 100
      Mesa, AZ 85215-2740
      USA

FIELD SERVICE FORMS & PROCEDURES

The following forms and procedures are made available for
ICE technicians to download and and use while in the field:


IFB01 - Problem Report Form
IPC09 - Problem Report Evaluation Procedure
IFB02 - Field Service Bulletin Form
IPB01 - Field and Post Delivery Services Procedure


UAE NET

ICE Team in UAE for NET and GAT



FIELDED WORLDWIDE AND GROWING


customer flags

FIELD ENGINEERING SERVICES

ICE employs full-time Field Engineering Service Representatives at the National Training Center (NTC) Ft. Irwin, CA, Joint Readiness Training Center (JRTC) Ft. Polk, LA, Fort Hood, TX, Kuwait, and the United Kingdom.

Fort Hood personnel have supported TESS training on the Apache Longbow since 1998, and currently support TESS training for U.S. Army and international customers.


    • System installation & checkout
    • System integration & test support
    • System Acceptance Testing (SAT)
    • Government Acceptance Testing (GAT)
    • Operation & maintenance support
    • Contract engineering & technical support
    • Sustained engineering services
    • Depot level maintenance & repair
    • Field modifications & updates
    • Customer asset management
    • Logistics support

CUSTOMER TRAINING

Specializing in the design and integration of the Tactical Engagement Simulation System (TESS), training solutions are customer focused with full analysis of current service operations including installation, maintenance and troubleshooting. Training activities are performed in operational environments and meet military standard requirements.


    • Training management services
    • Courseware and class instruction
    • Mission planning
    • New Equipment Training (NET)
    • Hands-on installation, operation, maintenance, and troubleshooting
    • AAR production and presentation

Maintenance & Repair

Field Engineering maintenance and repair services for Defense and Commercial customers worldwide:

    • Program management
    • Engineering analysis and design
    • Site survey/preparation
    • Equipment integration/installation
    • Operator training and follow-on support
    • Repair and refurbishment
    • Depot operations

System and equipment repair, overhaul, refurbishment & upgrade:

    • Assembly, integration, installation, and test
    • Technology insertion
    • Service life extension

TEST & EVALUATION

ICE has supported Test & Evaluation events since 1986 at Fort Hood, Fort Sill, White Sands Missile Range (WSMR), Yuma Proving Grounds (YPG), National Training Center (NTC), & Eglin Air Force Base (AFB).


test events