ENGINEERING SERVICES

FIELD ENGINEERING | CUSTOMER TRAINING | MAINTENANCE & REPAIR | TEST & EVALUATION

AH-64D/E APACHE TEST & EVALUATION

FORT HOOD: LBA TESS TRAINING SINCE 1998

FORT HOOD: FMS CUSTOMER TRAINING

INTEGRATION TEST LABS

FIELD ENGINEERING SERVICES

ICE employs full-time Field Engineering Service Representatives at the National Training Center (NTC) Ft. Irwin, CA, Joint Readiness Training Center (JRTC) Ft. Polk, LA, Fort Hood, TX, Kuwait, and the United Kingdom.

Fort Hood personnel have supported TESS training on the Apache Longbow since 1998, and currently support TESS training for U.S. Army and international customers.

System installation & checkout
System integration & test support
System Acceptance Testing (SAT)
Operation & maintenance support
Contract engineering & technical support
Sustained engineering services
Depot level maintenance & repair
Field modifications & updates
Customer asset management
Logistics support

CUSTOMER TRAINING

Specializing in the design and integration of the Tactical Engagement Simulation System (TESS), training solutions are customer focused with full analysis of current service operations including installation, maintenance and troubleshooting. Training activities are performed in operational environments and meet military standard requirements.

Training management services
Courseware and class instruction
Mission planning
New Equipment Training (NET)
Hands-on installation, operation, maintenance, and troubleshooting
AAR production and presentation

Maintenance & Repair

Technical field maintenance and repair services for defense and commercial customers worldwide.

Installation and integration of equipment
Program management
Engineering analysis and design
Site survey/preparation
Equipment integration/installation
Operator training and follow-on support
Repair and refurbishment
Depot operations

System and equipment repair, overhaul, refurbishment & upgrade

Assembly, integration, installation, and test
Technology insertion
Service life extension

The following forms and procedures are made available for ICE technicians to download and and use while in the field.

Problem Report Form
Problem Report Evaluation Procedure
Field Service Bulletin Form
Field and Post Delivery Services
ICE RMA FORM

TEST & EVALUATION

In-house Environmental & EMI/EMC testing is fully automated for MIL-STD consistency.

Air Worthiness Release (AWR) certification is awarded by the Army Aviation Engineering Directorate (AED).

ICE has supported Test & Evaluation events since 1986 at Fort Hood, Fort Sill, WSMR, YPG, NTC, & Eglin AFB.

RETURN MATERIAL AUTHORIZATION (RMA)

RMA FORM

Click link above link to download the RMA FORM MS Word document. Check your download folder.

An RMA Form and Authorization Number are required for any shipment returned to ICE regardless of warranty status. Shipping or freight charges are the customers responsibility for all Material Returns to ICE and back to the customer. If the item is under warranty, ICE will return via ground shipping free of charge. Product under Warranty may be repaired or replaced with an equivalent new, used or refurbished product. Repairs will be completed in accordance with the applicable contract requirements.

Instructions:

Contact ICE Production Control for an RMA # at rma@inter-coastal.net
or call 480-981-6898.
Complete the RMA Form including RMA #, and print.
Package Return Materials for shipping with the completed/printed RMA Form.
RMA # on form is required. Include trouble report and details if available.

Ship Return Materials to:

Inter-Coastal Electronics, Inc.
5750 E. McKellips Rd, Bldg 100
Mesa, AZ 85215-2740
USA

FIELDED WORLDWIDE AND GROWING