FIELD ENGINEERING | CUSTOMER TRAINING | MAINTENANCE & REPAIR | TEST & EVALUATION
Customers may download and complete the RMA FORM for return shipping. Check your downloads folder.
The RMA Form and Authorization Number are required for any shipment returned to ICE regardless of warranty status. Shipping or freight charges are the customers responsibility for all Material Returns to ICE and back to the customer. If the item is under warranty, ICE will return via ground shipping free of charge. Product under warranty may be repaired or replaced with an equivalent new, used, or refurbished product. Repairs will be completed in accordance with the applicable contract requirements.
Inter-Coastal Electronics, Inc.
5750 E. McKellips Rd, Bldg 100
Mesa, AZ 85215-2740
USA
The following forms and procedures are made available for
ICE technicians to download and and use while in the field:
IFB01 - Problem Report Form
IPC09 - Problem Report Evaluation Procedure
IFB02 - Field Service Bulletin Form
IPB01 - Field and Post Delivery Services Procedure
ICE Team in UAE for NET and GAT
ICE employs full-time Field Engineering Service Representatives at the National Training Center (NTC) Ft. Irwin, CA, Joint Readiness Training Center (JRTC) Ft. Polk, LA, Fort Hood, TX, Kuwait, and the United Kingdom.
Fort Hood personnel have supported TESS training on the Apache Longbow since 1998, and currently support TESS training for U.S. Army and international customers.
Specializing in the design and integration of the Tactical Engagement Simulation System (TESS), training solutions are customer focused with full analysis of current service operations including installation, maintenance and troubleshooting. Training activities are performed in operational environments and meet military standard requirements.
Field Engineering maintenance and repair services for Defense and Commercial customers worldwide:
System and equipment repair, overhaul, refurbishment & upgrade:
ICE has supported Test & Evaluation events since 1986 at Fort Hood, Fort Sill, White Sands Missile Range (WSMR), Yuma Proving Grounds (YPG), National Training Center (NTC), & Eglin Air Force Base (AFB).
