5750 E McKellips Rd, Mesa AZ 85215
info@inter-coastal.net
+1 480 981 6898
ICE Catalog

ENGINEERING SERVICES


FIELD ENGINEERING | CUSTOMER TRAINING | MAINTENANCE & REPAIR | TEST & EVALUATION

AH-64D/E APACHE TEST & EVALUATION
FORT HOOD: LBA TESS TRAINING SINCE 1998
FORT HOOD: FMS CUSTOMER TRAINING
INTEGRATION TEST LABS



FIELD ENGINEERING SERVICES

ICE employs full-time Field Engineering Service Representatives at the National Training Center (NTC) Ft. Irwin, CA, Joint Readiness Training Center (JRTC) Ft. Polk, LA, Fort Hood, TX, Kuwait, and the United Kingdom.

Fort Hood personnel have supported TESS training on the Apache Longbow since 1998, and currently support TESS training for U.S. Army and international customers.


    • System installation & checkout
    • System integration & test support
    • System Acceptance Testing (SAT)
    • Operation & maintenance support
    • Contract engineering & technical support
    • Sustained engineering services
    • Depot level maintenance & repair
    • Field modifications & updates
    • Customer asset management
    • Logistics support

CUSTOMER TRAINING

Specializing in the design and integration of the Tactical Engagement Simulation System (TESS), training solutions are customer focused with full analysis of current service operations including installation, maintenance and troubleshooting. Training activities are performed in operational environments and meet military standard requirements.


    • Training management services
    • Courseware and class instruction
    • Mission planning
    • New Equipment Training (NET)
    • Hands-on installation, operation, maintenance, and troubleshooting
    • AAR production and presentation

Maintenance & Repair

Technical field maintenance and repair services for defense and commercial customers worldwide:


    • Program management
    • Engineering analysis and design
    • Site survey/preparation
    • Equipment integration/installation
    • Operator training and follow-on support
    • Repair and refurbishment
    • Depot operations

System and equipment repair, overhaul, refurbishment & upgrade:


    • Assembly, integration, installation, and test
    • Technology insertion
    • Service life extension

The following forms and procedures are made available for ICE technicians to download and and use while in the field:


- Problem Report Form
- Problem Report Evaluation Procedure
- Field Service Bulletin Form
- Field and Post Delivery Services
- ICE RMA FORM


TEST & EVALUATION

In-house Environmental & EMI/EMC testing is fully automated for MIL-STD consistency.

Air Worthiness Release (AWR) certification is awarded by the Army Aviation Engineering Directorate (AED).

ICE has supported Test & Evaluation events since 1986 at Fort Hood, Fort Sill, WSMR, YPG, NTC, & Eglin AFB.

RETURN MATERIAL AUTHORIZATION (RMA) FORM


Customers may download and complete the RMA FORM for return shipping. Check your download folder.



The RMA Form and Authorization Number are required for any shipment returned to ICE regardless of warranty status. Shipping or freight charges are the customers responsibility for all Material Returns to ICE and back to the customer. If the item is under warranty, ICE will return via ground shipping free of charge. Product under warranty may be repaired or replaced with an equivalent new, used or refurbished product. Repairs will be completed in accordance with the applicable contract requirements.


Instructions:

    • Contact ICE Production Control for an RMA # at: rma@inter-coastal.net
      or call: 480-981-6898.
    • Complete the RMA Form including RMA # and print. RMA # on form is required.
    • Package Return Materials for shipping with the completed/printed RMA Form.
    • Include trouble report and details if available.

Ship Return Materials to:

Inter-Coastal Electronics, Inc.
5750 E. McKellips Rd, Bldg 100
Mesa, AZ 85215-2740
USA

FIELDED WORLDWIDE AND GROWING


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